Grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).To maintain its best color and texture, we recommend the following: Tuna naturally turns brown when exposed to air (unless it has been gas-treated). Requests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case-by-case basis.įedEx and Catalina Offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “Acts of God”). If they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value. Sometimes products that were purchased frozen do not arrive solidly frozen. For this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). For best results, we recommend placing proton frozen tuna in the coldest part of your freezer and storing for no more than 7 days.ĪLL OTHER FROZEN SEAFOOD and DRY GOODS: If for any reason you are dissatisfied with the quality of a frozen seafood item (excluding Proton Frozen tuna) or dry good, please contact us within 30 days of delivery.Īlthough we ship to arrive next day, there may be weather events or transit delays that are out of our control. Proton freezing technology slows this process but does not prevent it.

Tuna naturally turns brown once exposed to air or if stored in a traditional freezer. PROTON FROZEN TUNA: Any quality issue with this product must be reported within 7 days of delivery. Missing items must be reported within 48 hours of delivery to be eligible for refund or reshipment.įRESH SEAFOOD: If for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery. Be sure to look under packing materials, including gel ice packs, to avoid accidentally discarding an item with your box. Upon delivery, it is the customer’s responsibility to check that all items were received.

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